Privacy Policy

How we use your personal information

We use personal information in order to promote and provide our products and services, to ensure the security of our websites, and to run our business. We have set out at the bottom of this page which more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share personal information.

In some cases where we ask for your personal information, we do so in order for us to fulfil your request or order (eg. Needing your email address to give you access to our platform). If you do not provide that personal information we will not be able to process your request or order.

Giving and withdrawing your consent, and updating your personal information

Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. You can also update your personal information at any time. If you wish to do either, contact us at hello@reflex-studios.com.

Storing your personal information

Your personal information may be stored and processed outside of the country where it is collected, including outside of the European Economic Area. When transferring information to others, within the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data. To do this, we make use of standard contractual clauses that have been approved by the European Commission, or we use an appropriate privacy shield certification or binding corporate rules put in place by our suppliers, or we implement other similar measures required by laws around the world.

We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.

Cookies

When you visit Reflex Studios, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Reflex Studios also uses cookies in its advertising services to help advertisers and publishers serve and manage ads on Reflex Studios services. We use google analytics as part of our website. For more information on how google handles your personal information, please visit www.google.com/policies/privacy/partners/.

Your rights

You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of our legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing.

You can contact us by email at hello@reflex-studios.com in relation to any of the rights described in this paragraph, or if you have any questions regarding this privacy policy. You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.

Other sites

This privacy policy applies to Reflex Studios services only. We do not exercise control over the sites displayed as search results, sites that include Reflex Studios applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Contacting us

The data controller for our websites, products and services is Reflex Studios, of 8 Cromac Avenue, Belfast, BT7 2JA. If you have queries relating to this policy, please contact us at hello@reflexstudios.com.

What information does Reflex Studios collect?

We collect and process personal data about Reflex Studios customers when you purchase services from us and interact with us and our websites. This information includes the following information that you might provide to us:

• Your name, username, and password
• Your address, email address, and phone number
• Your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us
• Your marketing preferences, including any consent you have given us
• Information related to the browser or device you use to access our websites

We do not collect any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or data concerning health or a natural person’s sex life or sexual orientation.

How does Reflex Studios use personal information?

We use the personal information that we collect as follows:

To fulfil a contract with you or take steps at your request before this:

• Fulfilling orders
• Providing information and technical support if you ask for this
• Contacting you with information about changes to services
• Handling credit card information provided through our websites using PCI-Compliant payment services
• Storing and analysing your information in order to review and progress your job application.
• As required by us to conduct our business and pursue our legitimate interests, in particular:
• Letting you know about Reflex Studios products and services by post, email, and phone in accordance with your marketing preferences and laws relating to direct marketing
• Providing targeted advertising for other Reflex Studios products and services that we think may be of interest to you, based on how you use our websites, products and services
• Analysing how you use Reflex Studios products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
• Ensuring the security of our websites and information technology systems and protecting our rights.

Where you give us consent

• If we need your consent in order to send marketing for Reflex Studios products and services to you
• To place cookies and use similar technology on your device(s)

For purposes which are required by law-

• Sharing your personal information in order to comply with legal obligations to which we are subject.

How will Reflex Studios share your information

We share your personal details:

• * With Third Party Service providers who process your information on our behalf for the purposes above such as payment processors, or our technical providers
• * With institutions through which you have access to Reflex Studios services (eg. Your employer if you are a corporate subscriber).

We will also share your personal information:

• If we think this is necessary to in order to protect the rights, property, or safety of Reflex Studios, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
• With government authorities and/or law enforcement officials if required by law.